Job Description
- Service Retention Consultants offer specialised expertise to assist retailers in expanding their active service customer base, thereby enhancing retention & revenue generation.
Job duties involve
- Consultants will actively support retailers in optimising their processes, executing effective marketing activities, conducting KPI analysis, generating reports, and identifying opportunities for improvement.
- Lead in-person retailer visits to completion: Health Check, visit slide briefing, on-site product & sales training
- Regularly align with key Marketing, Sales & Customer Support team stakeholders within the client organisation on relevant performance, initiatives, & support topics. Attend regular development & progress meetings with development agency confirming & prioritising requirements as relevant.
- Responsible for leading retailer meetings: crafting & producing meeting materials & content, with a key focus on uploading retailer visit reports to the portal after each visit.
- Before engaging in retailer visits, Service Retention Consultants are required to conduct a thorough retailer assessment, emphasising the key areas of improvement. Throughout retailer visits, lead discussions regarding retailer performance, placing special emphasis on areas of underperformance.
- Participate in weekly virtual meetings with the Service Development team. These sessions serve as a platform for Service Retention Consultants to address any issues raised by the network during the week, while also allowing the Service Development team to provide pertinent updates to the team
Professional experience
- Experience in customer success desired:
-
- Automotive industry
- B2B sales
- Project management & coordination (preferably within Automotive)
Education
- Bachelor degree in business or related preferred
Language Skills & Licenses
- English (native level C2)
- Valid UK driving license
