Our Client
They are a leading provider of custom software solutions, with a strong focus on innovation and delivering exceptional results for their clients. Operating across the UK, Spain, Romania, and Hungary, they specialise in creating high-quality digital products that drive business success.
The Role
A Senior Software Engineer is an essential role within the Support and Change team, focused on maintaining the integrity and reliability of software applications. This role plays a crucial part in addressing and solving technical issues that arise, ensuring that customers receive prompt and effective solutions to their problems.
Responsibilities
- Maintaining and supporting systems that are within the Support and Change department
- Working on Change projects, delivering high-quality bespoke software code
- Talking through requirements with the client and the engineering team
- Ensuring new projects are successfully transitioned into the Support and Change department by working closely with the project software engineering team
- Utilising the support helpdesk to identify issues or change requests, updating the workflow status, and communicating with the client
- Supporting the Support Manager and the team with ticket investigation: determining whether the ticket is a data issue, infrastructure problem, genuine bug, or a change request
Skills and requirements
- 6+ years of experience in a Software Developer role
- Problem-solving: The ability to identify the cause of a technical issue and find a solution, tackle a bug on an application you’re not familiar with, and determine the appropriate next steps
- Technical skills: A good knowledge of computer software and the ability to provide clear technical instructions
- Customer service: The ability to provide prompt and accurate customer service and increase client satisfaction
- Communication: The ability to communicate well with non-technical users
- Organisation: The ability to complete tasks in a timely manner
- Debugging and profiling skills in database-centric systems
Tech they use
- .NET framework/core
- C#
- NET MVC and WebAPI
- HTML5/CSS3
- JavaScript front-end frameworks/libraries such as Vue.js, React, Knockout, jQuery
- Component libraries: Syncfusion, Telerik
- SQL Server/SQL Azure RDBMSs
- Entity Framework ORM
- Mobile development with Xamarin
- Automated testing with xUnit, Load testing with jMeter
Please note that this position is remote-first, but candidates should be located in the UK or Hungary and must not require a work permit.
