Our Clients
They are looking for an experienced IT Business Process Consultant with deep expertise in SAP Customer Service (CS) and/or SAP Plant Maintenance (PM). Candidates should come ideally from large production companies with well-established Customer Service / After Sales / Plant Maintenance process landscapes.
Summary
In this role, you will collaborate closely with business stakeholders to map, improve, and modernise business processes—particularly in preparation for the transition to S/4HANA. A key focus will be the global redesign and harmonisation of Customer Service (CS) and Plant Maintenance (PM) processes.
Key Responsibilities
- Advise and support business departments and key users in enhancing and optimising end-to-end Customer Service and Plant Maintenance processes
- Analyse business requirements and service notifications, develop solution concepts, and configure tools and processes based on SAP standard functionality, SAP add-ons, and the company’s-specific enhancements
- Lead and coordinate international SAP CS/PM projects
- Manage and oversee internal and external resources for projects, change requests, and ongoing support activities
- Develop and maintain system and process documentation
Qualifications
- Degree in business administration, business informatics, or a comparable field
- Several years of professional experience with in-depth SAP CS and/or PM customising expertise
- Additional process knowledge in Sales (SD), Logistics, or Production is an advantage
- SAP certifications are a plus
- Excellent German skills (C2) and strong English proficiency (B2/C1)
Benefits
- Competitive salary including bonus, plus 30 days of vacation
- Flexible and family-friendly working time models, including remote work options
- Opportunities for professional and personal growth through the companies Academy and external training
- An open corporate culture, regular team events, and a modern international work environment
- Corporate benefits, job bike options, health programs, and more
