Our Client
Are a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Their fingerprints can be found on technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates. With the breadth of products and services they offer, there is no request too big or too small.
They pride themselves on being ‘People Who Get IT’ and ‘People who get People’. Their relationships are fuelled by their deep expertise and grounded in the company Way. Their empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside they to the leaders who guide them, they move forward together. Here, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best idea. Because diverse perspectives bring forth better problem solving—and better solutions for their customers on a rapidly evolving technology landscape.
The Role
The role of a Field Services Engineer is to diagnose and repair technical issues on a variety of IT equipment including but not limited to PCs, laptops, tablets, printers, peripherals and point of sales systems at various customer locations across the UK.
Additionally, The Field Services Engineer will be responsible for providing IT Hardware Support, for Installs Moves and Changes across client sites.
Responsibilities
- Travel between a wide variety of customer sites to provide IT Support Services to meet contractual requirements
- Provide support services for a range of IT equipment including but not limited to PCs, laptops, tablets, printers, peripherals and point of sales systems
- Perform on site installations and troubleshooting on a wide range of products in a software or hardware environment
- Obtain/maintain a set of vendor certifications as required to perform the role
- Follow documented procedures both company and client supplied and provide constructive feedback for continuous improvement
- Always adhere to safety and electric static discharge (ESD) precautions
- Complete all relevant documentation and provide quality updates as required for each site visit in timely manner as set out
- Participate in the on-call rota which includes mornings, evenings and weekends (on call allowances apply)
- Providing support services into the wider teams within the Integrated Technology Solutions department
- Demonstrate flexibility to work overtime to meet the contractual needs of the client, when necessary. Overtime rates apply
Qualifications, Skills and Experience
- Experience with installing, troubleshooting, and fixing a variety of hardware devices including end user computing, PCs, laptops, tablets, printer & peripherals
- Ability to install and configure software as per customer requirements
- Hold relevant and current vendor certifications such as Dell, Lenovo, IBM & HP
- Good all-round understanding of hardware maintenance/break-fix
- Hold a full UK Driving Licence
- Essential to obtain/hold UK security clearances such as SC and NPPV3 as required to attend the external and varied customer base
- Quality focused with excellent attention to detail
- Capable of working independently and remotely on a wide range of products
- Methodical and quality-minded with a right-first time approach to all work but able to recognise when to request support
- Passionate, professional, with a ‘can-do’ attitude who works on own initiative or as a team towards agreed common goals.
- Results-oriented with a track record of success for achieving and exceeding goals
- Physical strength and dexterity to carry IT equipment and work in awkward or tight spaces
- MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential)
- Hardware Break fix experience
- Would suit an ambitions engineer wanting to get a foot on the ladder of Field services break fix (chance to train up and become a Senior Engineer)
- Driving is a big part of the job
