Application Support Technician



Job description

Under the responsibility of the Application & Data Support Manager of the IT Department (ISD), you will be responsible for the proper functioning of the Information System.


Purpose Of The Position

  • Provide advice and assistance to all users of application systems
  • Take charge of requests for application evolution in relation with project managers (evolutionary maintenance)
  • Manage the exchange of computer data by ensuring the relationship with users


Main Missions

  • Provide level 2, 3 support for the entire application park
  • Assist and resolve malfunctions encountered by users on all software solutions
  • Follow up escalated incident tickets with suppliers until they are resolved. Perform the application design.
  • Participate in the deployment of new computer components related to workstations. Perform the application design.
  • Write software deployment procedures in the context of business projects and application evolutions and carry out the acceptance in accordance with internal procedures.
  • Monitor and plan the corrections and evolutions of application systems
  • Provide training for users of internal solutions



  • Minimum baccalaureate +2/3 with extensive experience in user support
  • Knowledge of the tools used in medical biology laboratories would be a plus: MCA, EVM, MPL, Hexalis, Kalisil, Clarilab, etc.
  • Methodology, Planning, Reporting
  • Sense of customer service, sense of contact, sense of teamwork (good interpersonal skills), punctuality, versatility, discretion
  • Respect of commitments, management of priorities, organization, autonomy, rigor, ability to listen and communicate
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