Senior IT Support Engineer

 

 

Role Overview

Our clients are looking for a proactive and highly skilled Senior IT Support Engineer to join their Munich team. This hands-on role requires deep expertise across Microsoft technologies, networking infrastructure, and automation. You will be instrumental in supporting end-user devices, managing servers, and leading a full IT infrastructure migration as they establish their new Munich office.

Key Responsibilities

  • Provide advanced technical support across Microsoft technologies
  • Office 365, Active Directory, Exchange, Windows Server, Azure
  • Manage and maintain network infrastructure:
  • Routers, switches, firewalls, LAN/WAN setups
  • Oversee onboarding and offboarding of users and devices to ensure smooth transitions and compliance
  • Set up, configure, and deploy physical and virtual servers
  • Lead the end-to-end migration and infrastructure setup for the new Munich office
  • Implement and maintain automation solutions, including AI-driven tools to improve efficiency and scalability
  • Monitor system performance, troubleshoot issues, and ensure high availability and security
  • Collaborate with global IT teams to align standards and share best practices
  • Document processes, configurations, and procedures for the internal knowledge base

Required Skills & Experience

  • Proven experience in a senior IT support or infrastructure engineering role
  • Microsoft Office 365, Active Directory, Exchange, Windows Server, Azure
  • Solid understanding of networking principles and hands-on experience with:
  • Routers, switches, firewalls (Cisco, Fortinet, Ubiquiti)
  • Experience with server deployment, setup, and migration projects
  • Familiarity with automation tools and AI-based deployment strategies
  • Excellent troubleshooting and problem-solving skills
  • Ability to work independently and manage multiple priorities
  • Fluent in English; German language skills are a plus

 

Desirable Qualifications

  • Microsoft certifications (MCSA, MCSE, Azure Administrator Associate)
  • Networking certifications (CCNA, CompTIA Network+)
  • Experience with scripting (PowerShell) and automation platforms
  • Familiarity with endpoint management tools (Intune, SCCM)
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Shaw Daniels Solutions (SDS) is backed by well-known industry experts, dedicated to making a real difference to the recruitment and staffing industry.

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