Our Client
They are a leading provider of custom software solutions, renowned for their focus on innovation, quality, and exceptional client outcomes. With operations across the UK, Spain, Romania, and Hungary, they design and build high-quality digital products that empower businesses to achieve success.
The Role
They’re seeking a Senior Software Engineer to join their Support and Change team. In this key role, you’ll help maintain the integrity, reliability, and performance of their clients’ software systems. You’ll investigate and resolve technical issues, implement enhancements, and ensure their customers receive efficient and effective support.
Responsibilities
- Maintain and support software systems within the Support and Change department.
- Deliver high-quality bespoke software solutions for change and enhancement projects.
- Collaborate with clients and internal engineering teams to clarify requirements.
- Ensure smooth transition of new projects into the Support and Change environment by working closely with project teams.
- Use the helpdesk platform to manage tickets—tracking issues, change requests, and communicating updates with clients.
- Assist the Support Manager in triaging tickets—determining whether they relate to data issues, infrastructure, bugs, or change requests.
Requirements
- 6+ years of experience in a Software Developer or similar role.
- Strong problem-solving skills—able to identify, analyse, and resolve technical issues, even in unfamiliar applications.
- Solid technical foundation with the ability to deliver clear and structured technical instructions.
- Excellent customer service mindset, ensuring prompt and accurate responses to clients.
- Effective communication skills, especially with non-technical stakeholders.
- Strong organisational abilities and attention to detail.
- Proficient in debugging and profiling database-centric systems.
Tech Stack
- .NET Framework/Core, C#
- NET MVC and WebAPI
- HTML5 / CSS3
- JavaScript frameworks/libraries: Vue.js, React, Knockout, jQuery
- Component libraries: Syncfusion, Telerik
- SQL Server / SQL Azure
- Entity Framework ORM
- Xamarin for mobile development
- xUnit for automated testing, JMeter for load testing