IT Support Agent

Please note that all applicants must hold, or be able to achieve for Security Clearance as a minimum.

The Role

As an IT Support Agent, you will provide support to IT Services delivering planned or requested activities in order to effectively deliver high quality services to customers.

• Provide 1st and 2nd line technical support, via phone, the IT self-service portal and in person requests.
• Log, update and manage all calls via the IT call logging system relating to the Company support of all software and hardware in the Operational environment.
• Manage Software Licenses including the ordering and distribution of software.
• Manage and safeguard the confidentiality, integrity and availability of company and customer information.
• Allocate technical calls to the relevant resolver group, initiate escalation procedures and manage incidents

This role is fully on-site, based out of the Farnborough site with staggered shift patterns.

Essential Experience

• Previous experience of working in an IT Service Desk environment.
• Experience with Office 365 and Microsoft Azure
• Understanding of mobile telephony and smart devices

Qualifications

• Our client values difference and they don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and willingness to learn then they would like to hear from you.

Benefits

• Adaptive and flexible working
• Generous holiday allowance
• Health Cash Plan, Private Medical Insurance, and Dental Insurance
• Matched contribution pension scheme, with life assurance
• Employee discount portal
• Holiday Trading
• Support for the Armed Forces community
• Payroll Giving and Volunteering
• Our clients volunteering programme enables people to use their professional skills to make a positive difference in our local communities, for example STEM (Science, Technology, Engineering and Maths) ambassador days in schools. They support a number of charities that are important to our clients people, including those which help the defence community.