Role description:
The Change Management service contributes in defining, executing, monitoring and supervising and communicating changes related to the program Field Service Management (FSM). This program is implementing a new IT solution for the 450 Field Agents that are responsible for maintaining ETB assets over the whole of Belgium. The goal of FSM is to deploy one solution to support the day-to-day activities of the Field Agents. Next to the change in the IT solution, the project will also impact many of the processes of our field agents. The change management service will need to play a crucial role in ensuring that the field agents embrace the change and ensures that change initiatives are designed and implemented on time and within budget. He/she consults with the project team to conceive and draft change plans that can be implemented fast and with minimum staff members’ resistance. Change design and implementation & communications
Work together with the Project Team, Business Experts and communication teams in order to:
Orchestrate, support, prepare and enable change management strategies, transformation roadmaps and change plans to support the impact on processes, technology and people
Perform people impact analysis Define indicators, criteria and methodology to assess change readiness
Contribute in the implementation of the change plan together with the related teams
Identify and solve main road-blockers of the transformation
Facilitate the involvement of ambassadors and key-users in the development of the solution
Develop documentation and establish training plan for end-users (+Assess training effectiveness) with project team
Create, establish, orchestrate, support, feed and enable the communication plan and provide transparency along the change journey. Coach the project team and ambassadors on storytelling and impactful change communications.
Requirements:
Master’s degree in business administration, energy engineering, digital, communication/change or a related field/equivalent through experience
Expert in change management: thorough knowledge of, and experience in, change management principles and methodology and implementation (at least 5 years of experience)
Perfectly bilingual FR/NL and very good knowledge of ENG.
Experience with large software implementations is a must
Experience with transformations projects on field workers is a plus
Displays strong communication skills with ability to communicate complex messages to diverse stakeholders Credibility and leadership qualities to take fast and difficult decisions
Ability to persuade and lead a team of diverse skillsets in order to achieve common goals
Good knowledge of the energy sector and/or maintenance its specific processes and cultural mindset
Willing to travel across the whole of Belgium
Mindset & behaviors
Critical thinker who is passionate to challenge status quo to find new solutions and drive out of the box ideas – loves and embraces change
Believes in a non-hierarchical culture of collaboration, transparency and trust across the team
Is not afraid to ‘roll up the sleeves’ and seeks to go outside comfort zone
