Helpdesk ICT Technician – Contract


  • Handling incoming phone calls, web cases and emails with enquiries from internal and external customers and around specific products for professional customers
  • Ensuring correct dispatching of an incoming issues to the various technical departments – inform the customer about the status of his request and the solution of his incident
  • Ensure that internal procedures and tasks to be performed are carried out as defined in the work instructions
  • Ensuring good follow-up of interventions in the field
  • Report recurring problems -provide support to colleagues to have a good impact on customer satisfaction


Diploma & Experience

  • Technical training in higher education or equivalent experience
  • Working hours: – willing to work shifts (no night shift)


Technical Skills

  • Passion for IT and eager to learn (IT infrastructure, basic IP knowledge,..)
  • Technical insight
  • Be able to work with Office 365 applications.



  • Customer oriented: You will provide support to large entities (corporations & governments). Clear & efficient communication are a must in providing a great customer experience.
  • Team player: you will work in a tightknit environment in which colleagues self-regulate and assist each other.
  • Punctual: Because our client provides 24/7 support to customers, a strict work schedule is in place.
  • Efficiency: You are able to detect and/or assist in improving existing procedures and work instructions
  • Languages: Good command of the Dutch, French & English language: Written & spoken. Being able to provide customer-oriented communication on the phone, via email or E-ticket.
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Shaw Daniels Solutions (SDS) is backed by well-known industry experts, dedicated to making a real difference to the recruitment and staffing industry.


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