The Deployment Engineer plays a crucial role in the execution of a significant SaaS project within the Professional Services team. Working alongside senior project engineers, the role focuses on delivering exemplary services to the companies esteemed clientele, ensuring high-quality implementation and support throughout the project lifecycle. The role is predominantly remote, with onsite attendance in London and at client locations as required.
- Application and Patch Deployment: Efficiently deploy applications and patches to client sites, including troubleshooting and incident management.
- Configuration and Fault Finding: Engage in thorough fault finding and configuration, addressing any deployment-related issues with a solution-focused approach.
- Collaboration and Communication: Actively collaborate with the projects team to deliver top-tier IT solutions, both onsite and remotely.
- Change Management: Ensure adherence to change management processes, including regular submission of change requests and implementation of rollback and recovery procedures when necessary.
- Efficiency and Documentation: Perform administrative tasks and maintain technical records, contributing to the overall efficiency of the project.
Knowledge, Skills, and Experience
- Technical Expertise: Demonstrated experience in second-line technical administration across multiple client sites, including proficiency in Microsoft Windows Desktop, Office applications, M365, and network administration.
- Advanced Server Knowledge: Skilled in Windows Server administration, with a focus on performance, fault troubleshooting, and resolution.
- Security Software Experience: Familiarity with Anti-Virus technologies such as CrowdStrike and Sentinel One
- Organisational Abilities: Proven ability to prioritise, coordinate, and schedule workload effectively.
- Detail-Oriented Approach: Strong attention to detail with a proactive and positive problem-solving attitude.
Education and Qualifications
- Solid knowledge of MSP ticket management and RMM toolsets, such as Auvik and ConnectWise Automate.
- Microsoft server and desktop support certification.
- Relevant training or certifications in Microsoft server application administration.
- CompTIA Network/CCNA certification or equivalent knowledge.
- Interpersonal Skills: Excellent interpersonal skills with the ability to build trusted relationships both within the company and with external clients.
- Client-Facing Communication: Exceptional communication skills, adept at engaging both management and technical staff.
- Service Excellence: A strong understanding and demonstration of service excellence.
- Coordination Skills: Outstanding coordination and scheduling abilities, ensuring seamless project execution.