Business Analyst



Role Overview

Reporting Into The Head Of Business Process Integration you will work alongside IT and business colleagues to help shape and deliver an exciting transformation programme. You will play a key role in communicating between technology teams and business users, acting as a ‘translator’ where necessary to convey how technology can support the business’ needs.


You will need to be able to rapidly understand the current business capabilities and processes, identify future needs and help create solutions to meet those needs – usually (but not exclusively) in relation to the use of technology.


When working as part of individual project teams, your main tasks will include performing detailed requirements analysis, documenting processes, and performing some user acceptance testing. Experience of test planning and management would be useful, as on smaller projects this may need to be undertaken by the Business Analyst. To succeed in this role, you should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical users.


As part of the Portfolio Delivery Team the Business Analyst will be involved in agreeing the business prioritisation and delivery timelines with the key business stakeholders and report progress via the project Steering Committee and project sponsors.


Overall Role Objectives

  • Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
  • Conducting meetings and presentations to share ideas and findings.
  • Performing requirements analysis.
  • Documenting and communicating the results of your efforts.
  • Effectively communicating your insights and plans to cross-functional team members and management.
  • Gathering critical information from meetings with various stakeholders and producing useful reports.
  • Working closely with clients, technicians, and managerial staff.
  • Ensuring solutions meet business needs and requirements.
  • Performing user acceptance testing.
  • Updating, implementing, and maintaining procedures.
  • Prioritising initiatives based on business needs and requirements.
  • Serving as a liaison between stakeholders and users.


Reporting Lines

Responsible Director: CFO

Report To: Head of Business Process Integration (Head of BPI)

Direct Reports: N/A

Key Behaviours

  • Resourcefulness – to develop and support solutions to complex business problems to help keep projects and the work of others on track.
  • Flexibility – to manage competing priorities effectively and in line with management expectations.
  • Gravitas – to ensure buy-in to proposed solutions by influencing people without control.
  • Attention to Detail & Tenacity – to challenge received wisdom to find the underlying requirement, ensure that requirements and solutions are well thought through and ensure that ambiguity is minimized.




  • Define project scope, goals and deliverables.
  • Effectively communicate project expectations to all stakeholders.
  • Liaise with project stakeholders throughout the project (internal and external).
  • Where necessary negotiate with other departments for the acquisition of required personnel from the company.
  • Delegate responsibility to the appropriate personnel.
  • Identify and resolve issues and conflicts within the project team.
  • Help define test and release plans.
  • Prepare the test environment and coordinate with suppliers to resolve any issues.
  • Manage the seamless change into the live environment.
  • Conduct lessons learned reviews to identify improvement opportunities.
  • Liaise with 3rd party providers, where necessary, over operational issues.
  • Assist with other IT support responsibilities where necessary.



  • Communicate in a civil and effective manner.
  • Act in a responsible and professional manner at all times.
  • Respect other team members and assist when required.
  • Inform the management team of any training requirements needed to fulfil your role.
  • Be an active team player committed to achieving success.


Operational Excellence

  • Continually demonstrating professionalism across all areas of the role, as well as interaction with the business and third parties.
  • Ensuring that appropriate responses are made in a timely fashion to requests / instructions from management, the business or the SRI Group.


Essential Knowledge, Skills & Experience


  • Excellent communication skills – written and verbal.
  • Experience creating detailed reports, running workshops and giving presentations.
  • Exceptional analytical and conceptual thinking skills.
  • The ability to influence stakeholders and work closely with them to determine acceptable solutions.
  • Financial Acumen.



  • Business Analyst Experience.
  • Knowledge of Azure DevOps and Microsoft Dynamics 365 is desirable but not essential.
  • A bachelor’s degree in a subject with analytical content.



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Shaw Daniels Solutions (SDS) is backed by well-known industry experts, dedicated to making a real difference to the recruitment and staffing industry.


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