1st Line Provisioning Engineer


Our Client:

We believe in making technology easy and enjoyable for businesses of all sizes; providing communications, connectivity & IT services to 5,000 happy customers who love our down to earth approach, our in-depth technical know-how and our customer-first service.


Joining us in this team will appeal if you are looking to develop your career in a fast-paced environment, with a company that puts customer support at the heart of everything we do. You should have relevant experience, either working in-house or with a together another IT services or comms provider, plus a real interest in new technology.


Your day to day role will include:

  • Speaking to our customers helping to resolved faults or technical questions.
  • Provisioning new cloud telephony, lease line and broadband services.
  • Developing the architecture using data captures and site surveys.
  • Dealing with requests for adds, moves and changes.
  • Growing your technical and product knowledge so you can take on more responsibility
  • Assisting customer billing queries.
  • Supporting customer sales enquiries.


Experience Preferred:

Voice Services:

  • SIP Trunking, inbound Voice, BT Lines, International Calling, Audio Conferencing and Fax to Email.


Data Services:

  • Broadband for business, FTTC, Leased Lines, EFM, MPLS, SDSL and EoFTTC.


So, if you are an ambitious Provisioning or Support Analyst / Engineer who also enjoys talking to customers and to fix problems, and have an analytical mind and keen attention to detail, but who’s also a good relationship builder, this could be for you.

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Shaw Daniels Solutions (SDS) is backed by well-known industry experts, dedicated to making a real difference to the recruitment and staffing industry.


Shaw Daniels Solutions Ltd
Floor 6,
Office 623,
New London House,
6 London Street,

Contact Us

London Office
 020 3778 1300

Surrey Office
 01276 300700